I wasn't going to buy a bike from KCHD due to a rather unpleasant experience I had last summer with the prior sales regime when I was looking to upgrade from my Road King, and instead was pretty much set on buying a BMW K1600B. I found, however, that Tammie and Crysten made it extremely easy to say yes to buying a new Road Glide Special. They made me a GREAT deal, both on my trade as well as the new bike. Kudos to these ladies as well as to Ted in service and Kitty in apparel. Thanks again, Tammie and Crysten!! (Employee: Tammie Wyatt, Crysten Snedigar)